Refund and Returns Policy

We always carefully handle all the processes to deliver or shipping our products. But sometimes if you get any defective products or purchase any wrong products we have a certain time to get it fixed. We will always welcome to return your products or refund your balance by contacting us.

We have a 60-day return policy from the delivery time, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, You just needed the receipt or proof of purchase.

To start a return, you can contact us at support@stepslove.com. we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@stepslove.com. or you may contact us by this form.

 

OUR FEES FOR RETURN OR REFUND

 

Damages and issues ( Defective Products )

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For Our Defective products return is full free shipping. This means your shipping fee is $0.00 and the Re-stocking fee is $0.00 

 

For your responsibility ( Customer Remorse )

Please inspect your order upon reception and contact us immediately if the item that you purchase by mistake, doesn’t need any more or wrong products so that we can evaluate the issue and make it right.

 

CAN I RETURN ANY ITEM?

Yes, all our products. You'll get every last cent refunded to you, No question asked. We offer a completely no-risk purchase.

I HAVE RECEIVED THE ORDER IN BAD CONDITION OR DIFFERENT FROM THE ONE I BOUGHT, DO I HAVE TO PAY THE SHIPPING COSTS TO RETURN IT?

In case the customer receives a product different from the one he/she has purchased, the correct product will be sent back to him/her, without any extra cost.

THE ORDER WAS CORRECT, BUT I WOULD LIKE TO EXCHANGE IT FOR A DIFFERENT COLOR, WHAT SHOULD I DO?

If the customer wants, once the product has been delivered, to change the item, color, or size, he/she can do it but he/she will have to pay the shipping costs of both the item he/she wants to return and the item he/she will receive as a replacement.

 

HOW WILL MY REFUND BE DISTRIBUTED?

You will be refunded for the merchandise total, plus applicable sales tax paid. 

 

WHEN DO I GET MY REFUND?

Refunds are processed and send back to the original form of payment within 5 days after we receive your returned item. 

 

LATE OR MISSING REFUNDS (if applicable)

- If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
-Next contact your bank. There is often some processing time before a refund is posted.
-If you’ve done all of this and you still have not received your refund yet, please contact us at support@stepslove.com and we will be happy to assist.

 

COUPON CODES
-Discount codes must be applied at the time of checkout - You must press "Apply" to see the order total update.
-We cannot adjust any prices after the order has been submitted. 
-Only one code can be used on a purchase. 
-Coupon codes cannot be applied to previous purchases.

 

CANCELLATION

Orders can only be canceled within 24 hours from the time of purchase. If it's more than 24 hours, we can no longer cancel the order as it has already been fulfilled by that time.